PAYMENT AND REFUND POLICY

1. Payment Methods

To activate the PRO account for your certificates, users can choose from the following methods depending on the platform used:

On the Website (ielts-testpro.com)

  • International: Payment via PayPal gateway.

  • In Vietnam: Direct bank transfer. The account will be activated manually once the transaction is successfully confirmed.

On the Mobile App

  • iOS: Payment via Apple App Store (In-App Purchase).

  • Android: Payment via Google Play Store.

2. Service Activation Policy

  • Upon successful payment, your account will be upgraded to the PRO plan instantly (for PayPal, Apple, and Google) or within 24 hours (for bank transfers).

  • Subscription prices may vary by region and platform due to local tax policies or third-party service fees (Apple/Google).

3. Refund Policy

A. For Website Transactions (PayPal & Bank Transfer)

  • Eligible for Refund: IELTS TEST PRO supports refunds within 3 days of payment if the user encounters the following issues:

    • The application experiences a technical error that cannot be resolved within 7 working days.

    • The user accidentally purchases the same service package twice or more.

    • The user transfers an amount exceeding the package price (the excess amount will be refunded).

  • Non-Refundable Cases:

    • Change of mind or no longer wishing to use the service after purchase.

    • Technical errors that are resolved within 7 working days.

    • Accidental purchases where the user has completed all payment confirmation steps.

    • Requests submitted more than 72 hours after activation.

    • Invalid or unsubstantiated reasons.

  • Process: Submit your request to our email at [email protected] or via IELTS TEST PRO's Facebook Messenger, including your account details and receipt/transaction ID.

B. For In-App Transactions (Apple & Google)

IELTS TEST PRO does not directly manage these payments. Therefore, we do not have the authority to process direct refunds for transactions made through the App Store or Google Play.

How to request a refund: Users must comply with the policies of the respective platform provider:

  • iOS: Visit reportaproblem.apple.com to submit a request.

  • Android: Request a refund through your order history on Google Play within 48 hours.